STORE POLICY
We founded JS Rio with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
Our Return Policy
Did you love your order? If not, see below for all the return details.
For merchandise returned *within* 30 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. If returned *after* 30 days, a merchandise credit will be issued at the original selling price.
The customer must pay for return shipping.
We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange. All tags must be attached and items must be returned in original packaging.
Without an original sales receipt, merchandise qualifies for an exchange at the current selling price. Item(s) exchanged must be of equal or greater value.
A one-time price adjustment will be granted on full-price purchases only if an original sales receipt is presented within 14 days of purchase.
Final Sale Policy: all sale items are final sale and cannot be returned.
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Ordering & Payment:
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We ask that you review your order carefully, as it cannot be modified once submitted.
Once your order is placed, you will receive your order summary and confirmation number, as well as an email confirmation which includes your order number and an approximate order total.
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Methods of Payment:
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We accept the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal, Apple Pay.
Items will be charged to your selected method of payment when they ship. Your order may ship in multiple packages, but rest assured you will not be charged any additional shipping and handling fees. The shipping and handling fee you were quoted at checkout will be prorated and applied based on the value of each individual shipment.
Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information. We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.
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Sales Tax:
We are required to collect sales tax in the state of Massachusetts.
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Payment Issues:
If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order.